Frequently Asked Questions

 1.How does COVID-19 affect my online orders and store purchases?

 All in solidarity with this exceptional situation, we work to offer you the best possible service.

RETURN ONLINE:The return period is 14 days for all purchases made online.

DELIVERY:Due to the strengthening of security measures put in place to control COVID-19, deliveries may take up to 7-10 working days. We are doing our best to expedite shipments and reduce delivery times. In addition, all the transport companies with which we work are currently adapting their services to guarantee the safety of our employees and our customers. All of our teams remain at your disposal to answer all your questions with a slightly longer waiting period.

 2.Where is my order ?

There's no need to call Customer Service when we can offer you real-time details of your order progress as it speeds through the  Network on the way to its destination .You will be notify  by e-mail,SMS or a tracking order as soon as your order will be dispatch .If in case you haven't received a dispatch notification  from your purchase , please contact us.

3.How do I exchange or return an item purchased online?

You have up to 14 days from receipt of your order to a return.You may be contacted by our customer service to indicate the neatest courier drop point.If you receive a refund, the cost of return shipping will be deducted from your refund.

It is very simple ! All items can be returned to our supplier. We may contact you to give further indication to the nearest courier drop point. In this case, you must stick the return label that you will find in your package with the delivery note.

4.Can I cancel or modify my order?

Currently, it is not possible to cancel or modify your order since we prepare it as soon as you confirm the order on the website.

5.Do I have a promotional code or a discount? How to use it when buying online?

When you arrive at the summary of your purchase *, click on 'Apply promotional code or gift voucher'.In the case of the gift voucher, if you do not exchange the total of its amount, you can use it during your next purchase!

 * You can use only one gift voucher or promotional code per purchase.

6.What are the types of shipment?

The delivery time and shipping costs will vary depending on the type of shipment.Deliveries can  be made worldwide. The customer is responsible for fees like shipping ,customs duty or any other form of fees


All items are dispatched daily from Monday to Friday once payment has cleared. It takes approximately 24 hours to process an order and send the instructions to the warehouse. Therefore, an order placed on Tuesday, for example, will normally be dispatched on Wednesday.

Free Delivery and Free Returns on Luxury Brands:

Kagmad offers Free Delivery anf Free Returns on some products called "Luxury Brands".Indications can be noted on the product page and at Check out.

UK Standard Day Delivery*
A small fee of £3.50 is levied for Standard Delivery 3-5 working days. There may be some remote areas where our couriers are unable to guarantee delivery within 5 days. This service is not available on Saturdays or Sundays.
*(Excluding Highlands and Islands of Scotland and Channel Islands, where separate rates will be displayed at checkout).

EU Delivery*
We can ship to the following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia,  Estonia, Latvia, Malta, Romania, Slovenia, Spain and Sweden.

Prices will be calculated at checkout based on weight and dimensions of total order plus distance.

8.How can I pay for my purchases?

You can choose from several payment methods:


Debit or Credit card,Visa, Visa Electron, MasterCard and American Express. For payment by debit cards or American Express, payment will be made in real time.


To buy using PayPal, select this payment method, then click on 'Confirm payment'. You will then be redirected to the PayPal page to proceed to payment.


Save time during your next purchases by linking your PayPal  account. Thus, you will no longer be obliged to enter your PayPal account data each time.

To link the two accounts, select PayPal as the payment method and then choose "Remember my PayPal information for future purchases". You will then be redirected to the payment gateway where you can finalize the account association process.

If you wish to disconnect them, go to the PayPal configuration page and make the modification in the "Payments requiring prior authorization" section of the "Payments" section.


Add you favourite items to the cart and select "Klarna" at checkout.

9.I have not received all of the items from my purchase. What should I do ?

Examine your mailbox carefully to see if we have sent you an email notifying you that one of the items included in your order is no longer available. In this case, we would reimburse you the amount corresponding to the article in question as well as the costs of sending your order using the same method of payment as you had used during the purchase.If you have not received any email, please contact Customer Service and we will get back to you as soon as possible.

10.How to complete the return process?

To complete the return process, it is essential to fill out the delivery note and attach it to your package.

Find out about the different return options by consulting the returns policy or contact us.

11.Are the items included in the basket automatically reserved?

No, adding an item to the basket does not guarantee its reservation or availability. There are high demand items that may run out before completing your order even if they were available when you added them to your cart.

12.In which countries can I buy online?

You can currently shop online in all countries of the European Union.