Shipping,Taxes and Customs costs are to be paid by the buyer.For shipments to extra EU countries, the customs duties and fees may be applied depending on the regulations of the country of destination of the goods. Please contact your local customs office for more information.
All items are dispatched daily from Monday to Friday once payment has cleared. It takes approximately 24 hours to process an order and send the instructions to the warehouse. Therefore, an order placed on Tuesday, for example, will normally be dispatched on Wednesday.
UK Standard Day Delivery* Free Standard Delivery 3-5 working days.There may be some remote areas where our couriers are unable to guarantee delivery within 5 days. This service is not available on Saturdays or Sundays. *(Excluding Highlands and Islands of Scotland and Channel Islands, where separate rates will be displayed at checkout).
EU Delivery* We can ship to the following countries: Austria, Belgium, Bulgaria, Czech Republic,Cyprus, Denmark, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Estonia, Latvia, Malta, Romania, Slovenia, Spain and Sweden.A small fee will apply if your country is not eligible for free shipping.
We can ship to the following countries:USA, Canada,China, United Arab Emirates, Philippines, Japan, Hong Kong, Indonesia, Malaysia, Singapore, Thailand,Saudi Arabia, Australia, Puerto Rico,Russia
Prices will be calculated at checkout based on weight and dimensions of total order plus distance.
Please Take Care Please enter your delivery address carefully as we will be unable to dispatch items where part of the address is missing or incorrect. We are unable to send orders to PO Boxes as a signature is always required. We are unable to send orders to appropriate addresses.
Return fees rely on the customer.
1. We accept to do return request only before14 days from the date of receiving your purchase
2. Send a return request by email at firstname.lastname@example.org or click here - indicating the product number and the date when you bought it from our website.
3- Wait for an e-mail from our customer service with instructions to prepare the goods to be returned.
4. If the product is damaged or it's not the one requested, you must send a minimum of 3 pictures to email@example.com as proof of wrong or damaged product.
5. By the next business day, you will receive an email containing all the instruction on how to return the order.
The order number
Request return code
The address of the warehouse to return the product.
6- Please print and insert a copy of the ORDER NUMBER AND THE RETURN CODE inside the package. If no number is subsequently found we will NOT guarantee reimbursement for the goods returned.
7-The products must be returned intact and with the original packaging.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, you will refund directly onto the credit/debit card that you have used to purchase the item.
If approved, you will refund directly onto the credit/debit card that you have used to purchase the item.It may take from 5 -10 working days. If you have used payment providers e.g.Paypay-Klarna-Amazon Pay or any other payment gateways, it may take up to from 7-21 days. This depends on the terms and conditions you accepted with the third parties.
Can I exchange goods?
Kagmad does not exchange goods. You need to create a new order.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Unfortunately, we don't refund gift cards or gift vouchers.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
When we don’t have to offer a refund? We don’t have to refund a customer if they: Knew an item was faulty when they bought it damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund) no longer want an item (e.g because it’s the wrong size or colour) unless they bought it without seeing it. We won't refund if you bought a bad advertise products(e.g. missing product image or products description, not presented in a safe manner). If you are interested to purchase a product from our website and you are unsure, please contact us before you proceed with payments.
Proof of purchase We can ask the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or packaging. We only have to accept returns from the person who bought the item.