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Customer Services: 0800 994 9625 Mon-Fri 10.00 a.-16.00pm
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Returns and Refunds

Free Delivery and Free Returns on Luxury Brands:

Kagmad offers Free Delivery anf Free Returns on some products called "Luxury Brands".Indications can be noted on the product page and at Check out.


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

Return Procedures

1.We accept to do return request  only before 14 days from the date of receiving  your purchase

2.Send a return request by email at indicating the product number and the date when you bought it from our webstore.

3- Wait for an e-mail from our customer service with instructions to prepare the goods to be returned.

4.If the product is damaged or it's not the one  requested, you must send a minimum of  3 pictures to as proof of wrong or damaged  product .

5.By the next business day, you will recieve an email with  containing all the instruction how to return the order.

  • The order number
  • Request return code
  • The address of the warehouse  to return the product.

6- Please print and insert a copy of the ORDER NUMBER AND THE RETURN CODE inside the package. If no number is subsequently found we will NOT guarantee reimbursement for the goods returned. 

7-The products must be returned intact and with the original packaging.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved .We must send us the proof of postal receipt if your delivery cost of return postage is more than the item purchased.If approved ,you will refund  directly onto  the credit/debit card that you have used to purchase the item.

We are a MONEY BACK GUARANTEE online store.Please give us 2-3 working days to transfer the amount of money spent to your bank account.

Can I exchange goods?

Kagmad does not exchange goods. You need to create a new order. Any credit accrued from previous returns is automatically deducted when a new order is placed. 

Late or missing credit note (if applicable) 
If you haven’t received your credit note yet, please check your spam folder on your email.

If you’ve done all of this and you still have not received your credit note yet, please contact us at 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Before the return your products, you should mail your product to send us an email at 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

When we don’t have to offer a refund?
We don’t have to refund a customer if they:
Knew an item was faulty when they bought it damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund) no longer want an item (e.g because it’s the wrong size or colour) unless they bought it without seeing it.

We must refund the customer within 14 days of receiving the goods back. They have to provide a reason.

Proof of purchase
We can ask the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or packaging.

We only have to accept returns from the person who bought the item.